DERMIS CLINIC LTD TERMS AND CONDITIONS
DEFINITIONS AND INTERPRETATION
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
means any online communications infrastructure that We make available through Our Site either now or in the future. This may include, but is not limited to, contact forms, email, live chat and forums; and
means Dermis clinic LTD and its team members.
INFORMATION ABOUT US
Can be found on our home page.
1.1 APPOINTMENT CANCELLATION
We Kindly request a £40 deposit for all appointments. We operate a 7 day cancellation policy. We reserve the right to charge the full amount of treatment if client does not show up or not enough notice is provided. This deposit is used towards the cost of treatment on the day. Should you wish to cancel your appointment outside of 7 days you will be able to do so without nil penalty.
1.2 TREATMENT FOLLOW UP’S:
Botox top ups are free of charge if seen within 3 weeks of original appointment. Nose top ups are free if seen within 4-6 weeks of original appointment.
All other Dermal filler treatments will occur the standard rate cost.
1.3 TREATMENT COURSES
Treatment courses are non- refundable, however balances for outstanding treatments in some cases may be transferred to alternative aesthetic treatments. If a service for whatever reason stops and there is outstanding treatment, we will ONLY issue the
remaining CREDIT to be used for alternative services within our clinic. NO refund will given in physical cash or bank transfer. Please speak to our Clinic manager regarding this.
1.4 POLICY ON SMOKING
We do not allow smoking in our clinic or on its premises.
1.5 POLICY ON CHILDREN
We regret that we are unable to allow children into our clinic. O
1.6 POLICY ON PETS
For hygiene reasons we are unable to allow pets in the clinic room.
1.7 GIFT VOUCHERS
Gift Vouchers are non-refundable, cannot be exchanged for cash and will state how long they are valid for.
We do not provide refunds on any treatments that have been provided under any circumstances.
If a refund and/or compensation is provided, each case will be judged on its individual merit. The refund and/or compensation offer is made in confidence and as a gesture of goodwill. The offer is made without prejudice and should not be considered in any sense as an admission of liability.
2.0 COMPLIMENTS AND COMPLAINTS POLICY
We have thousands of happy customers. However if you treatment result is below your expectation we urge you to contact the clinic and book a review with one of the practitioners. If you would like to make a formal complaint then please email the clinic on firstname.lastname@example.org with subject heading COMPLAINT.