Terms & Conditions

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.dermisclinics.co.uk, in addition to our appointment and in clinic policies . Please read these Terms and Conditions carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site and if you sign any of our consent forms for any procedure undertaken by Dermis Clinic LTD. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately and not go ahead with the selected treatment.

DEFINITIONS AND INTERPRETATION

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings: “Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; “System”
means any online communications infrastructure that We make available through Our Site either now or in the future. This may include, but is not limited to, contact forms, email, live chat and forums; and “We/Us/Our”
means Dermis clinic LTD, Dermis Clinic and its team members. INFORMATION ABOUT US Can be found on our home page.

1. Most of our patients present to us with primary physical, psychological and psychosocial symptoms.
We perform a detailed medical consultation with each patient who receives treatment with us. Our medical practitioners, take a history of why you seek the treatment, what your primary concerns are, your background medical history, a clinical examination, working diagnosis and treatment plan. An aftercare, follow up and review are always available for our patients.

Despite what you see on social media, we would kindly ask members of the public when commenting on our patients before and afters that you remain respectful and bear in mind that our patients have had these anxieties related to their appearance which affects their lives for the vast majority of their life.

In practising good medical cosmetic practise, published by the GMC, we perform the above in keeping with the latest council guidance.

1.1 APPOINTMENT CANCELLATION

We Kindly request a £100 deposit for all appointments. We operate a 7 day cancellation policy. We reserve the right to charge the full amount of treatment if client does not show up or not enough notice is provided. This deposit is used towards the cost of treatment on the day. Should you wish to cancel your appointment outside of 7 days you will be able to do so without nil penalty.

1.1A COVID-19 PANDEMIC DEPOSIT & CANCELLATION POLICY

We have a strict non-refundable 7 day notice cancellation policy.

If you reschedule, cancel or cannot make your appointment within the 7 day notice period you will lose your deposit and you will have to pay another deposit to rebook.

If it is outside the 7 day notice period you will not lose your deposit and it can be used to reschedule another appointment or refunded back to you in 5 working days.

If you reschedule, cancel or cannot make your appointment for Covid-19 related issues, we will require you to send an email you would have received from the track and trace app asking you to self isolate. Once received you will be able to reschedule your appointment without loss of deposit. Failure to do so will result in you losing your deposit.

If your Covid-19 related issue is outside of the 7 day notice period you will not lose your deposit and it can be used to reschedule another appointment or refunded back to you in 5 working days.

If we feel the clinic has to close for Covid-19 related issues then we will hold your deposit for future appointments.

1.1B APPOINTMENT LATENESS POLICY

We DO NOT tolerate lateness.
If you arrive to any appointment more than 10 minutes late we reserve the right to cancel your appointment and your deposit will be lost.

Any future appointments you wish to make will require a further deposit payment.

I understand that by paying a deposit to Dermis Clinic LTD I am bound to these terms and conditions.

Attending my appointment more than 10 minutes late from the time scheduled will mean that Dermis Clinic have no obligation to rebook me on the same day or refund any money given.

1.2 TREATMENT FOLLOW UP’S

Botox top ups are free of charge if seen within 3 weeks of original appointment, any further top ups are charged at the standard rate. Nose top ups are free if seen within 4-6 weeks of original appointment. All other Dermal filler treatments will occur the standard rate cost.

If you cancel or reschedule your review within 7 days of your booked review date, you will loose your free review.
Any further reviews/follow up will be charged at the standard rate.

Patients are allowed one free review/check up if needed. 2nd reviews are charged at £50 per review.

1.3 TREATMENT COURSES

Treatment courses are non- refundable, however balances for outstanding treatments in some cases may be transferred to alternative aesthetic treatments. If a service for whatever reason stops and there is outstanding treatment, we will ONLY issue the remaining CREDIT to be used for alternative services within our clinic. NO refund will given in physical cash or bank transfer. Please speak to our Clinic manager regarding this.

1.4 POLICY ON SMOKING

We do not allow smoking in our clinic or on its premises.

1.5 POLICY ON CHILDREN

We regret that we are unable to allow children into our clinic.

1.6 POLICY ON PETS

For hygiene reasons we are unable to allow pets in the clinic room.

1.7 GIFT VOUCHERS

Gift Vouchers are non-refundable, cannot be exchanged for cash and will state how long they are valid for.

1.8 REFUNDS

Under NO circumstances are refunds issued for treatments that have been performed.

Why isn’t a refund provided?
A doctor/medical professional has spent time performing your treatment. This time has to be paid for. The filler/botox/pdo thread or treatment modality has been used in your body and cannot be extracted and used on someone else. Even though in your opinion you may not “like” the aesthetic outcome, there are long term health benefits to the skin tissue that has been treated.

We are a very caring clinic. We offer 1 review per patient (free of charge) to attempt to get the treatment right for you.
Other clinics charge for these reviews. Unfortunately we will decline treatment if you do not agree to the terms and conditions or our complaints policy. On signing the procedural consent forms you agree to the terms and conditions and will follow our complaints policy.

1.9 CHRISTMAS OFFER 2020 POLICY

Dermis Clinic Christmas offer 2020 cannot be used in conjunction with any other previous discount or offer.

This offer will run from 13.10.20 – 23.12.20.
The offer price on treatments CANNOT be used after 23/12/20.

If you cancel your appointment between 09.12.20 and 16.12.20 wishing to reschedule after the 23.12.20 the offer will no longer be active and your £100 deposit will be taken off of our original full prices.

Treatments and packages cannot be shared between two separate patients.

All treatments and packages have to be used on your allocated treatment slot, it cannot be split between two treatment dates.

Only one Christmas offer allowed per patient.

1.9B CHRISTMAS OFFER PART 2

The same Terms and conditions apply to the Christmas offer as per section 1.9. However the part 2 offer is valid until 31/1/21. All part 2 Christmas offers must have completed treatment(s) by 31/1/21.

2.0 COMPLAINTS POLICY

Please read below, to follow our complaints procedure. Our complaints procedure is designed to address any specific concerns that our patients may have.

STANDARD PROCEDURE
If you are aesthetically unhappy with your treatment, we first invite you back for a face to face review (free of charge) with one of our medical professionals. Generally speaking most of the complaints are rectified

and dealt with during this standard procedural stage.
If after this stage you are still unhappy with your result, you have the opportunity of a further review with the same medical professional or another medical professional (At our clinic) for a 2nd opinion.

If after the standard procedure stage your expectations have still not been met you will have to follow our formal complaints procedure.

FORMAL COMPLAINTS PROCEDURE STAGE
Formal complaints should be in writing via letter or email (info@dermisclinics.co.uk) addressed to 522 Chipstead Valley Road, Coulsdon, CR5 3BN. The subject heading of the email should read “FORMAL COMPLAINT”. You will need to include your name, contact number, email, treatment dates, clinic branch. Please provide us with as much information as possible so we can deal with your complaint quicker. All your personal data will be handled in accordance with the Data Protection Act 1998.

FLOW CHART OF A FORMAL COMPLAINT

ACKNOWLEDGEMENT EMAIL
we will email you within 2-3 working days, acknowledging receipt of your email.

MEDICAL DIRECTOR REVIEW & THOROUGH INVESTIGATION
One of our medical directors will review your case. They will aim to issue a full reply via email Within 21 business working days. If we cannot meet this timeline will let you know of the expected time of reply.

APOLOGY
If after our thorough investigation, it is found to be a problem caused by us we will apologise to you and let you know what steps we have taken to put things right.

STILL NOT SATISFIED WITH OUR RESPONSE
If you are still not satisfied with our response, you have the option to write to our chief complaints officer. Our chief complaints officer will investigate your case and aim to write back to you within 21 business working days. At this stage we will inform you that you have used all the steps in our complaints policy.


Client Reviews

Dermis Clinic

Client Reviews

Emma Louise Gatenby

Facebook
I just had my final (6th) session for laser hair removal treatment with Mel. I must say they just got a new machine and it is pain free. I would definitely recommend Dermis Clinic Mel is really friendly I will be booking another treatment later in the year. I’m really happy with the results 😄 Thank you so much
Emma

Hope Bristow

Facebook
10/10 customer service and results every time and Sef is always super friendly!!

Helen P Ellerby

Facebook
The laser hair removal has produced excellent results for me and I think it is one of the best available

Amy Yates

Facebook
I have been coming to Dermis Clinic for years for multiple laser treatments and have found it great quality and Mel is so lovely. Due to this I decided to have my Botox done by Dr Sef rather than my usual clinic. I felt at ease straight away and despite being too early to see my results (takes 10-14 days) I can already tell by previous experience that Dr Sef’s treatment will bring great results. Thanks!

Hannah Pockett

Facebook
Had my lips done for the first time ever here. They swelled up a lot as would be expected but already tonight the swelling has nearly all gone and I am so in love with how they look! The entire process was explained to me and I was made to feel comfortable and at ease. Would recommend to anyone thinking about getting a procedure done. :)

Lisa Marshall

Facebook
Great work and doctor isn’t too bad to look at whilst injecting your face

Tatqna Kancheva

Facebook
Best clinic ever I have had experience in lip feeler with both Dr. ARF and Dr. SEF both very professional, even got my 3th treatment discounted wohoo I am coming back to you lovely Dermis Clinic Chingford ❤️ back soon Great staff, very polite and pain free

Vitne Le

Facebook
I started my laser hair removal treatment at the end of December. Only 2 treatments in and there is barely any hair, I am stunned by how good the treatment is. Amirah is absolutely lovely, she’s a great listener and has made me feel extremely comfortable each time I’ve been. The clinic itself is super cute and most importantly clean! Would 100% recommend!
Vitne x

Molly Boxall

Facebook
Had my CORE training with Dr Sef last week. Had such an amazing day, was very professional, and got to learn so much. Loved that it was practical and I now feel very confident. Since the training he has been supportive. Thank you.

Danielle Hussey

Facebook
My lips are amazing. Thank you so much.
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